Terms of service

Terms & Conditions 

Last Updated: June 2026

By accessing and using the Lievva website, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please discontinue use of our website and services.

Lievva reserves the right to modify, update, or revise these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of any changes.

1. General Use

  • Users are advised to carefully review all product descriptions, pricing, size charts, policies, and other information before placing an order.

  • By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

  • You agree not to use this website for any unlawful or unauthorized purpose.

2. Products & Services

  • Lievva specializes in women's fashion and lifestyle products.

  • Product images are for illustrative purposes only. Actual colors may vary slightly due to screen settings, lighting conditions, and photography.

  • We make reasonable efforts to ensure product descriptions, pricing, and images are accurate; however, errors may occasionally occur.

3. Pricing & Availability

  • All prices displayed on the website are in Indian Rupees (INR).

  • Product prices and availability may change without prior notice.

  • Lievva reserves the right to correct pricing errors and cancel orders placed at incorrect prices.

4. Orders & Acceptance

  • Placing an order does not guarantee acceptance.

  • Lievva reserves the right to accept, reject, or cancel any order at its sole discretion.

  • Orders may be canceled due to product unavailability, payment issues, suspected fraud, pricing errors, or operational reasons.

5. Order Modification & Cancellation

  • Customers may request order cancellation within 12 hours of placing the order, provided the order has not been processed or dispatched.

  • Once an order has been shipped, cancellation requests cannot be accepted.

  • Refunds for approved cancellations will be processed to the original payment method.

6. Shipping & Delivery

  • Estimated delivery timelines are provided for reference only and are not guaranteed.

  • Delays may occur due to courier issues, weather conditions, public holidays, natural disasters, or other circumstances beyond our control.

  • Customers are responsible for providing accurate shipping information.

  • Additional shipping charges may apply if an order is returned due to an incorrect address, refusal to accept delivery, or repeated delivery failures.

7. Returns, Refunds & Exchanges

  • All returns, refunds, and exchanges are governed by our Refund, Return & Exchange Policy.

  • Customers are required to follow the timelines, documentation requirements, and procedures outlined in that policy.

  • Lievva reserves the right to reject claims that do not comply with the stated policy.

8. User Information

  • Customers agree to provide accurate, complete, and current information while creating an account or placing an order.

  • Lievva reserves the right to suspend, restrict, or terminate accounts found to contain false or misleading information.

9. Payments & Fraud Prevention

  • All payments are processed through secure third-party payment gateways.

  • Lievva is not responsible for unauthorized use of payment methods.

  • Any fraudulent activity may result in order cancellation and legal action where applicable.

10. Intellectual Property

  • All website content, including logos, images, graphics, designs, product descriptions, text, and branding elements, are the property of Lievva unless otherwise stated.

  • Unauthorized copying, reproduction, distribution, or commercial use of any content is strictly prohibited.

11. Complaints & Claims

  • Any complaint regarding damaged, defective, incorrect, or missing products must be reported within the timelines specified in our Refund & Return Policy.

  • Claims submitted after the applicable period may not be eligible for review.

12. Limitation of Liability

To the maximum extent permitted by law, Lievva shall not be liable for:

  • Loss of profits, revenue, or business opportunities

  • Indirect, incidental, or consequential damages

  • Technical interruptions, website downtime, or system failures

  • Delays caused by third-party service providers

  • Events beyond our reasonable control

In all circumstances, Lievva's total liability shall not exceed the value of the order placed by the customer.

13. Force Majeure

Lievva shall not be held responsible for any delay or failure in performance caused by events beyond reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Fires

  • Government actions

  • Strikes

  • Transportation disruptions

  • Internet or technical failures

  • Public emergencies

14. Privacy

By using this website, you acknowledge that your personal information may be collected, processed, and used in accordance with our Privacy Policy.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of Jaipur, Rajasthan.

16. Contact Information

For questions regarding these Terms & Conditions, please contact:

Lievva Customer Support

Email: official.lievva@gmail.com

Phone / WhatsApp: +91 9116615052

Business Address: Jaipur, Rajasthan, India

17. Acceptance of Terms

By accessing, browsing, or placing an order through the Lievva website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.