Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at official.lievva@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at official.lievva@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at official.lievva@gmail.com.
Refund, Return & Exchange Policy
At Lievva, customer satisfaction is important to us. Please read our Return, Exchange, and Refund Policy carefully before placing an order.
Final Sale Items
Products marked as "Final Sale", clearance items, promotional items, gift cards, and complimentary products are not eligible for return, exchange, or refund.
Exchange Policy
Exchange Eligibility
We accept exchange requests within 72 hours of delivery.
To be eligible for an exchange:
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The product must be unused, unwashed, and unworn.
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All original tags, labels, and packaging must be intact.
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A clear and continuous unboxing video is mandatory.
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The product must not have been exchanged previously.
Requests received after 72 hours of delivery will not be accepted.
Exchange Fee
A handling and logistics fee of ₹40 per product will be applicable for exchanges.
Exchange Process
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Email your exchange request to official.lievva@gmail.com within 72 hours of delivery.
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Include your order number, reason for exchange, and unboxing video.
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Pickup will be arranged within 24–48 hours, subject to service availability.
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Once the product is picked up or is in transit to our warehouse, the replacement order will be processed.
Exchange Limitations
Products exchanged once are not eligible for further exchange or return.
Return & Refund Policy
Return Eligibility
Returns are accepted within 48 hours of delivery only for:
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Damaged products
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Defective products
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Wrong product delivered
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Missing items in the package
All claims must be supported by:
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A clear and continuous unboxing video
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Relevant photographs showing the issue
Wrong or missing item claims must be reported within 24 hours of delivery.
Requests submitted beyond the specified timelines will not be accepted.
Return Fee
A reverse shipping and handling fee of ₹100 per product will be deducted from the refund amount.
Original shipping charges are non-refundable for both prepaid and Cash on Delivery (COD) orders.
Return Process
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Contact us at official.lievva@gmail.com within the applicable timeframe.
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Share your order details and supporting evidence.
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Pickup will be scheduled within 24–48 hours, subject to availability.
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After the product reaches our warehouse, it will undergo a quality inspection.
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Upon approval, the refund will be processed after applicable deductions.
Pickup Policy
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Reverse pickup will be attempted up to two times.
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If pickup remains unsuccessful, the customer may be required to self-ship the product to the address provided by Lievva.
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Reverse pickup availability depends on courier service coverage in your area.
Freebies & Promotional Products
Free gifts, promotional items, complimentary products, and offer-based products are not eligible for separate return or exchange.
If an order containing a free gift is returned and the final order value falls below the qualifying threshold:
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The free gift must also be returned in unused condition.
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If the free gift is not returned, its value may be deducted from the refund amount.
Any returned free gift that is damaged, used, or not suitable for resale may also be subject to deduction.
Non-Returnable & Non-Exchangeable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
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Innerwear
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Socks
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Personal care products
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Gift cards
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Customized or personalized products
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Clearance and Final Sale products
Refund Timeline
After the returned product passes quality inspection:
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Refunds are generally processed within 10–12 working days.
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The time taken for the amount to reflect in your account depends on your bank or payment provider.
If you have not received your refund within 15 business days after approval, please contact us.
Prepaid Order Non-Delivery Policy
For prepaid orders returned to us due to failed delivery attempts, refusal to accept delivery, incorrect address, or Non-Delivery Reports (NDR), a logistics deduction of ₹100 may be applied before processing the refund.
Contact Information
For any return, refund, or exchange request, please contact:
Lievva Customer Support
Email: official.lievva@gmail.com
Phone / WhatsApp: +919116615052
Business Address: jaipur ,rajasthan, india